Shipping and Delivery
When will I receive my order?
Typically, it takes 3-7 days for an order to be completed and shipped. Shipping times depend on your location, but can be estimated as follows: ● United States: 3–4 business days ● Europe: 6-8 working days ● Australia: 2-14 business days ● Japan: 4-8 working days ● International: 10-20 working days
Where will my order be shipped from? We work with a print on demand company that has locations all over the world!
Will my order be charged by customs? International orders may incur additional duties and taxes. These charges are beyond our control and are assessed by local customs.
Customs policies vary greatly from country to country, so please check directly with your local customs office to see if they impose any duties and taxes on your
My order should have arrived by now, but I haven't received it yet. What should I do? Before contacting us, please: ● Check your shipping confirmation email for any errors in the delivery address ● Ask your local post office if they have your package ● Go to your neighbors’ homes to ask so that the courier doesn’t deliver the package to them by mistake
If the delivery address is correct and the package was not left at the post office or your neighbor, please contact us at ohquebec16@gmail.com and provide your order number. If you do find that the delivery address is incorrect, we can send you a replacement order.
But the shipping cost will be borne by you.
How are your products made? We work with print-on-demand companies. They have locations all over the world, so no matter where you are in the world, your order will be printed and shipped from the factory that can fulfill it most efficiently! Tip: Check out Printful's production videos to see how we fulfill specific products.
How do I track my order? When your order is shipped you will receive a tracking link via email. If you have any questions regarding your tracking or shipment please leave us a message at ohquebec16@gmail.com .
I received a wrong/damaged product, what do I do?
We are sorry if the product you ordered arrives damaged. To help us resolve this issue for you, please email us at ohquebec16@gmail.com within one week with a photo of the damaged product, your order number, and any other details you may have about your order. We will get back to you with a solution as soon as possible!